Property / Office: Mandarin Oriental, Hong Kong
Location: Hong Kong, China
Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right.
Responsibilities:
- Support the Reservations Department with the day to day running of the operations.
- Possess a thorough knowledge of the hotel product and services.
- Handle all guest enquiries and room reservations received by phone, email and online channels in a friendly and highly professional manner, including ensuring all reservations are completed accurately.
- Input, update and access data in reservation system according to the hotel standards, policies and procedures.
- Effectively communicate with guests and amongst various departments, notably Sales, Front Office, Concierge, Guest Relations and F&B, to ensure all guest requests and needs are fulfilled in a timely and effective manner.
- Perform other administrative tasks as assigned.
- Candidate with more working experience will be considered as Senior Reservations Sales Agent
Requirements:
- University graduate, preferably in Hospitality Management or related discipline.
- Related working experience in Reservations or Customer Services will be an advantage.
- Well organized and structured.
- Proficiency in English, Putonghua and Cantonese.
- Excellent telephone manner.
For application, please quote the above job reference number and submit online application at our company career website: www.mandarinoriental.com/careers or please send your resume with salary expectation to: mohkg-hr@mohg.com or WhatsApp on 6011 0790.
By applying to this position, you agree to Mandarin Oriental Hotel Group (“MOHG") communicating with you and sending you information in relation to MOHG – in particular, you agree that MOHG may notify you of relevant human resources related matters, such as keeping you informed of new employment opportunities that may be of interest to you. For details, please refer to www.mandarinoriental.com/privacy-policy.
Mandarin Oriental Hotel Group is an equal opportunity employer. Personal data collected will be treated in strict confidence and be used exclusively for recruitment purpose. Applicants who are not contacted for an interview within six weeks may consider their applications unsuccessful at this time.
Advertised: 15 May 2023 China Standard Time
Applications close: 30 Jun 2023 China Standard Time
